Analisis Kualitas Layanan Pendidikan Terhadap Kepuasan Mahasiswa Difabel Studi Kasus di Universitas Brawijaya

نویسندگان

چکیده

This study was aimed to investigate the satisfaction level of students with disabilities toward educational services provided by Brawijaya University based on indicators Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The popilation at University, while sample included 16 respondents determined Purposive sampling technique. result demonstrated average score tangibles (X1) variable, reliability (X2), responsiveness (X3), assurance (X4), empathy (X5) were 4.40, 4.04, 4.11, 3.97, 3.76, respectively. showed that gave a positive response (agree) quality education service. In addition, customer index (CSI) obtained 81.26%. Therefore, it is concluded have so far been “satisfied” service university. However, university expected improve students’ expectation.

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ژورنال

عنوان ژورنال: JIAP : Jurnal Ilmiah Administrasi Publik

سال: 2022

ISSN: ['2302-2698', '2503-2887']

DOI: https://doi.org/10.21776/ub.jiap.2022.008.02.10